Frequently Asked Questions
Everything you need to know about your next ride.
How are the bikes shipped and will I need to assemble them?
All bikes are shipped 85% pre-assembled in heavy-duty protective boxes. You will typically need to install the front wheel, handlebars, pedals, and seatpost. We include a basic tool kit and a step-by-step assembly guide with every order.
What is your return policy for bicycles?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the bike in its original packaging and 'like-new' condition for a full refund, minus a flat-rate return shipping fee.
Do Bike Mart bicycles come with a warranty?
Yes, all our bike frames are covered by a lifetime warranty for the original owner. Components such as forks, drivetrains, and brakes are covered by a 2-year manufacturer warranty against defects.
How do I choose the correct frame size for my height?
Each product page features a detailed 'Size Guide' button. Generally, we categorize sizes by rider height ranges. If you are between sizes, we recommend sizing down for more agility or sizing up for more stability.
Do you offer professional assembly services?
We have partnered with local bike shops across the country. During checkout, you can select 'Local Shop Assembly' to have your bike shipped directly to a certified mechanic who will build it and tune it for a small service fee.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer interest-free financing options through Affirm for qualifying purchases.